Info For Account Managers

Ref email sent 02/08/2023

This article is for Account Managers to provide information to their customers regarding online ordering.

Please see below link to the Getting Started guide for the online ordering portal. This guide is aimed at customers that have been newly setup for online ordering. However you may also find it useful when generally onboarding customers to LWC as it talks through the main workings and features of the portal, with accompanying screenshots and links to further information.

Link: https://help.lwc.co.uk/support/solutions/articles/101000487356-getting-started-guide

All account managers will also be provided with a PDF info sheet highlighting the features and benefits of online ordering including a graphic of the customer journey when ordering online. We hope this will aid with selling the online experience at LWC.

We’d like to remind everyone that for any issues existing customers are experiencing when using the online portal then customers should be directed to the online help centre and submit a support ticket to receive the quickest resolution. A link to the online help centre can be found in the footer of the website. If the query relates to an email chain then this can alternatively be forwarded to websupport@lwc-drinks.co.uk and the dedicated team will investigate.

It is important that we capture all issues centrally as this is vital to prioritising updates to the website. If depots and account managers troubleshoot issues locally then we lose the ability to understand regularly occurring queries/problems and won’t be able to prioritise development accordingly.

Thank you for your co-operation.